

Emojis added to the engraving message can't be produced and orders with photos of nudity or pornography will automatically be cancelled.Īdd the Lifetime Warranty and it will cover the cost of repair for any damage of your item under the following conditions.



We will only consider changing a chain type and color plating within 24 hours after the order was placed but nothing else. After you send your first email asking order status but haven’t received any response yet, please allow us to get back to you within 12 to 24 hrs. Please refrain sending multiple emails to avoid being tagged as spam.Īll changes for Custom Orders after placing the order WILL NO LONGER BE ACCEPTED - such as request to add engraving or change the engraving text ( except if it was misspelled ), changing the photo (except for photos with issues) and more.We highly encourage customers to send us an email instead of sending messages in our FB or IG for we do not use our social media accounts as our main tool in providing customer support. GemstoneGods provide assistance via Email Support.To ask assistance or know more about your order status, just email at : and use the subject line ORDER STATUS in emailing us so that we can assist you right away. By any chance you haven’t received one, kindly check your spam folder or possibly you could have entered an incorrect email address. After placing an order, an order confirmation will be sent to the email address you have added upon purchase.
#BAGUETTE LETTER CHAIN UPDATE#
However, if you have entered incorrect details in your order such as incorrect shipping address and you thought of cancelling the order, you can just contact our email support and we can update it for you instead of you cancelling the whole order.) ( Note: Orders can only be canceled up to ONE HOUR after the order was placed.
